LifeLock Selects Prairie Interactive Messaging's Direct Response IVR System To Host Media Driven Calls - 09/24/07
Solution Enables LifeLock to Effectively Manage Large Call Volume Surges While Maintaining a High Level of Security, Customer Acceptance and Flexibility
Omaha, NE (September 24, 2007) - Prairie Interactive Messaging, a CSG Systems (NASDAQ:CSGS) company, today announced that LifeLock Corporation has selected its comprehensive suite of Direct Response IVR (Interactive Voice Response) services to manage all incoming consumer calls.
LifeLock, the market leader in the field of identity theft prevention, selected Prairie to provide direct response IVR solutions that would support LifeLock's growing customer base, including such features as intelligent call routing, advanced speech recognition, full digital recording and playback, real-time reporting, media assignments and more.
Prairie's capabilities give LifeLock the flexibility to manage large inbound call volumes, more effectively addressing consumer needs while providing both LifeLock and its media agencies with real-time tracking of ongoing media performance.
"Prairie's responsiveness, flexibility and unique capabilities have given us exactly what we needed to support our continued growth while providing a high quality customer experience," said Steve McGrady, Vice President, Strategic Marketing and Alliances for LifeLock. "As our membership and intake process has continued to evolve, Prairie has provided the consulting, designing and implementation of the changes we needed for timely, cost-effective support of both our customers and internal operations."
"I am very excited about the relationship we have with LifeLock", says Tom Nichting, Senior Vice President and General Manager of Prairie Interactive Messaging, a CSG company. "LifeLock's service and guarantee are truly unique in the identity theft field and I am pleased that our distinct combination of experience, innovation and support is helping LifeLock to succeed with its direct response initiatives."
About LifeLock
LifeLock (www.lifelock.com) helps consumers to render their personal information useless to thieves, backing up its service with a one million-dollar service guarantee. Famous for its CEO giving out his Social Security Number in advertising and national press, the company is experiencing astounding growth. Located in a secure facility in Tempe, Arizona, LifeLock is a private company backed by Kleiner Perkins Caufield and Byers as well as Bessemer Venture Partners. The company recently won an American Business Award for the Best Radio Advertising Campaign and was a finalist for 10 other awards, including Best New Company and Best New Product/Service. LifeLock will present the LifeLock 400, NASCAR NEXTEL Cup Series race at Kansas Speedway on Sunday, September 30, 2007.
About Prairie Interactive Messaging
Prairie Interactive Messaging, located in Omaha, Nebraska, has been providing inbound and outbound automated call processing solutions for over 15 years. In addition to supporting direct response order and lead generation calls, the company is also a market leader for workforce communications, automated collections, critical communications, and numerous other custom solutions for a large and varied customer base. Prairie Interactive Messaging (formerly Prairie Voice Services) was recently acquired by CSG Systems (NASDAQ: CSGS) of Englewood, Colorado, a market leader in customer care and billing solutions. Prairie's consultative approach results in applications designed specifically to meet each client's individual business objectives. For more information on Prairie Interactive Messaging, visit www.prairie.csgsystems.com.
About CSG Systems
Headquartered in Englewood, Colorado, CSG Systems International (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting primarily the North American cable and direct broadcast satellite markets. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG's unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace. For more information, visit our website at www.csgsystems.com.
For more information, contact:
Media Relations:
Elise Brassell
CSG Systems
(303) 804-4962
elise_brassell@csgsystems.com
Investor Relations:
Roger Metz
CSG Systems
(303) 804-4082
roger_metz@csgsystems.com
