Companies with complex workforce scheduling must constantly notify employees of changing shifts, reporting times and working conditions. A mix of union work rules, federal regulation and large, part-time labor forces requires a creative, flexible communications solution — the Workforce Communications solution from Prairie Interactive Messaging.

Workforce Communications uses speech technology to verify employee identities and work assignment information via multiple contact methods — phone, pager, text, email, hotel switchboard — whatever is specified by the employee. When applicable, an answering machine message is left, instructing employees to call back an automated voice response system to accept their assignments.

Actual work assignments are generated using the client's employee scheduling systems, which can be incorporated into our communications platform. Call results are reported back to the client via the same secure link. Clients can also monitor the calls in progress using a secure Web site that graphically displays contact status and results. This provides assurance that the necessary personnel have accepted their assignments and will be reporting to their shifts. It also allows clients to respond immediately to exceptions and peak demand scenarios.

Once an employee dispatching system is in place, Workforce Communications provides clients with a host of other solutions. For example, with the addition of Web interfaces, employees can submit time sheets, human resources requests and other transactions. Contact us today, and discover how Workforce Communications can help you better communicate.