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Service Delivery Notification
Missed service calls are one of the most expensive elements of a customer service cycle. Idle technicians and their resources cost companies thousands of dollars every day. But people are forgetful and busy so missed calls are a fact of life. Our Service Call Scheduling application mitigates the problem at a cost much lower than having clerks hit the phones.
- Avoids costly rescheduling and missed calls
- Ensures customer availability and satisfaction through voice communication
- Simple batch processing is used for call scheduling
- Secure interface with customer management systems for real-time calls
- Reporting available via Web and secure customer management systems interface
Our solution employs a voice-rich outbound calling application that offers our clients' customers a choice of several pre-selected service call times, allowing them to accept a proposed time or request alternate times. Once the choice is made, it is sent back to dispatch and reminder calls can be scheduled accordingly.
