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Device Outage Notification
When a power outage strikes, timely outreach can save thousands, even millions, of dollars and dramatically improve your customer service.
- Configurable hunt groups allow users to be contacted via various methods in order of preference
- Advanced Answering Machine Detection ensures the message is delivered to the right person
- Secure interface with customer management systems for outage notification
- Reports available both via Web and secured interface
This application works with a dedicated detection device, such as a power-line monitor, to watch a location or a circuit. If a storm or other problem causes an outage, the device sends a message to our communication solutions platform, which then launches a series of notifications based on customer contact preferences — email, text, fax or phone. The platform also immediately notifies the utility company of the outage and device location so that service can be restored as quickly as possible. Once restored, the platform notifies the client.
