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With more credit card purchases and online transactions made today than ever before, it is extremely easy for fraudulent activity to occur. That's where Prairie Interactive Messaging comes in. Our Fraud Prevention solution is an efficient, cost-effective way to protect consumers. And can save you 70 to 95 percent over the cost of live agents.
- Timely notification reduces fraud costs
- More efficient agent and contact center
- Lower fraud calling limits to increase prevention and loss recovery rates
- Advanced Answering Machine Detection increases right party contacts and ensures appropriate message delivery
- Secure interface with customer management systems for real time or batch updates
- Immediate transfer to fraud agent contact center
- Optional agent transfers can be provisioned with CTI screen pop or cost-effective "whisper greet" feature, optimizing agent time
- Reports available both via Web and secured interface to customer management systems
Here's how it works. Using Fraud Prevention, credit card companies and other lending providers can contact their customers to validate suspicious transactions such as the use of a convenience check or a request for a replacement card, intercepting a fraudulent act before further financial harm is incurred. It also serves as an important check on identity theft — out-of-pattern spending can be a critical signal. For more information about our Fraud Prevention solution, contact us today.
