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In a perfect world, your customers would pay their bills on time. But in reality, payment reminders are often required. That's where Prairie Interactive Messaging's Automated Collections solution can help. Our solution offers extensive inbound and outbound alerting capabilities, saving you 70 to 95 percent over the cost of live agents.
- Collects significantly more than live agents
- Provides immediate self-service payment channels
- Advanced Answering Machine detection increases right party contacts over traditional dialers/live agents and ensures appropriate message delivery
- Secure interface with customer management systems for real-time or batch updates
- Optional agent transfers can be provisioned with CTI screen pop or cost-effective "whisper greet" optimizing agent time
- Campaign Manager allows customers to manage the application — start/pause/resume
- Reports available via Web and secured interface to customer management systems
- Clear concise messages left on answering machines — customer can return call at convenient time
- Messages can be in multiple languages
An automated, interactive means of contacting delinquent, high-risk, over-the-limit and charged-off customers, our Automated Collections solutions can provide your customers immediate payment options and secure promises-to-pay. More people are contacted and more payments made right then and there, allowing live agents to be reassigned to more important cases, such as later-stage delinquencies. Whether used for cost reduction or for emergency purposes when hiring additional staff is not feasible, our Automated Collections solution secures results. Call us and see for yourself.
